Meet Our Front Desk Team
Maureen is Back!!!
Yes! Lancaster Dental welcomes Maureen back as the Office Manager! She retired for 14 months and is now back.
Those of you who knew Maureen would agree she fits the job description of a dental Office Manager perfectly.
Those of you who are relatively new to our practice and do not yet know Maureen will find her very knowledgeable, approachable, and organized as to what she sets out to do.
Maureen manages all the business and financial operations to ensure excellent patient support services. She overseas and implements procedures and other daily office activities while providing direction and guidance to staff as needed. She ensures that patient appointments, cancellations and last-minute adjustments are handled appropriately.
With over three decades of experience, Maureen can handle all your insurance questions, claims, and communication as needed to make it easier for you. In addition, Maureen possesses strong leadership, communication and motivation skills as well as expert knowledge of safety regulations and compliance including Occupational Safety and Health Administration (OSHA) standards and excellent computer skills for email correspondence, financial transactions and scheduling appointments. Maureen has excellent maturity, tact and integrity and respect for patient confidentiality.
Outside of the dental management functions, Maureen loves to spend time with her two lovely daughters, her Mom and her dog Murray and enjoys an active social life with friends.
Meet Courtney our Front Desk Admin
Courtney is extremely energetic, highly motivated with a strong finance background and brings with her strong management experience from many different fields. She has had a long time record of proficiency in accounting, all administrative work and has spent considerable time working in health care. Courtney will be the first person patients see as they check in and last as they check out. Courtney answers and handles all phone calls inbound and outbound.
Courtney is calm under pressure as she juggles many varieties of challenging tasks. She enjoys communicating and playing the and playing the very critical role between the patients and Dr. Kavi and the clinical staff and at the same time conveying all relevant information to Maureen, our Office Manager. Courtney is excellently skilled in time management, organization and data entry.
Courtney has an Associate in Paralegal.
Outside of work Courtney enjoys spending time with her family along with cooking, baking, and crafting.