Meet Our Front Desk Team
Maureen is Back!!!
Yes! Lancaster Dental welcomes Maureen back as the Office Manager! She retired for 14 months and is now back.
Those of you who knew Maureen would agree she fits the job description of a dental Office Manager perfectly.
Those of you who are relatively new to our practice and do not yet know Maureen will find her very knowledgeable, approachable, and organized as to what she sets out to do.
Maureen manages all the business and financial operations to ensure excellent patient support services. She overseas and implements procedures and other daily office activities while providing direction and guidance to staff as needed. She ensures that patient appointments, cancellations and last-minute adjustments are handled appropriately.
With over three decades of experience, Maureen can handle all your insurance questions, claims, and communication as needed to make it easier for you. In addition, Maureen possesses strong leadership, communication and motivation skills as well as expert knowledge of safety regulations and compliance including Occupational Safety and Health Administration (OSHA) standards and excellent computer skills for email correspondence, financial transactions and scheduling appointments. Maureen has excellent maturity, tact and integrity and respect for patient confidentiality.
Outside of the dental management functions, Maureen loves to spend time with her two lovely daughters, her Mom and her dog Murray and enjoys an active social life with friends.
Meet Nora, our front desk administrator
Nora joined Lancaster Dental in February as our office receptionist.
Nora is a delightful, smart and energetic young woman and we are very fortunate to have her represent our office. She is the first person a patient speaks to, and is an important part of establishing the patient’s relationship with the office. She is responsible for making sure that the operations of a dental office run smoothly so that the rest of us professionals can concentrate on patient care and dental treatment. Nora is responsible for greeting patients as they arrive, answering the phones and managing all aspects of our patient appointments. Nora will also assist Maureen, our Office Manager in completing and filing insurance forms, dental billing records and submitting all of the Lancaster Dental services into proper billable codes. Nora has proven her excellence in communicating with our referring dentists and help setting up appointments for patients in times of emergencies. When Maureen is busy with other important office matters, Nora is extremely efficient in multi tasking and handling all functions of the front desk including getting in touch with our dental supply vendors, dental labs as needed and performing office duties including document filing and scanning.
Nora is studying and taking classes to go to Dental Hygiene school in the next couple of years.
While we wish Nora all the best in reaching her goals, we are very happy she has chosen to continue to work as our receptionist in the meantime.
Please give our office a call or a visit and Nora will welcome you with her wonderful people friendly personality that compliments the great team at Lancaster Dental.